Napa Valley Balloons is a 45yr old business, and it is iconic to wine country. Napa Valley Balloons is strategically valuable to Libation Labs (the acquiring company) because of the number of consumers that book hot air balloon rides when they come to wine country. Hot air balloon rides are high price ($300/per) and are very weather dependent, so there is a significant chance for people to have their own expectations set in a way where the weather change in the last minute. NVB flies approximately 265-290 days per year. So you can assume there are at least 100 days where customers did not get to fly and got let down.
This job will require the ability to anticipate issues before they arise—the ability for you to manage different people and personality types. You will need to lead the team from the front with a willingness to do all of the jobs. There is no “corporate” cavalry if you get outmatched. We have limited people and resources because Libation Labs is a start. You will need to develop processes for team members and reporting infrastructure with the help of the Libation Labs ‘Core team.’