*Assist with the supervision of the tasting room staff

*Oversee scheduling for Odette tasting room staff

*Oversee the opening/closing procedures

*Oversee outreach initiatives

*Coaching team to achieve exceptional customer service by providing information, resolving problems, and answering questions for employees

*Communicate the latest information on the wines, winery and upcoming events to both tasting room staff and guests

*Assist with disciplinary action (if needed)

*Maintain tasting room presentation and housekeeping standards, ensure the tasting room is clean organized and re-stocked

*Work with management team on achieving sales goals

*Inventory management

*Back Office administrative duties

oShipping

oOrder Management to Customer Service Issue Resolution

oCampaign order entry

*Collaborate with Hospitality Manager and Events Coordinator on all consumer events

*Other duties as assigned