Collections Specialist

Responsible for reducing delinquency for assigned accounts.
Providing customer service, processing customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, reconciliations, small balance write off, and applying credit memos.
Perform other assigned tasks and duties necessary to support the Billing Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with customer service team.

DUTIES

Send Daily/Weekly/Monthly delinquency notices.

High volume phone calls/emails to assigned delinquent customers.

Work with the AR Supervisor for ultimate performance and results.

Processing of Remote Check Deposits, Lockbox Check Deposits, ACH, Wires and Credit Cards payments.

Internal and external customer interface.

Reconcile customer disputes as they pertain to payment of outstanding balances.

Provide excellent & considerate service to customers.

Participate in team planning meetings.

Meet defined department goals and activity metrics.

QUALIFICATIONS

  • 3-5 years high volume and fast-paced corporate collections experience.
  • Knowledge of billing and collections procedures.
  • Accounts receivable knowledge/experience.
  • Strong attention to detail, goal oriented.
  • Proficient on Microsoft Office programs, knowledge of Microsoft Dynamics plus.
    Intermediate level of Microsoft Excel is required.
  • Proficient with Excel functions such as Vlookup, Sumif, pivot tables and building templates.
  • Commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.