Responsible for reducing delinquency for assigned accounts.
Providing customer service, processing customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, reconciliations, small balance write off, and applying credit memos.
Perform other assigned tasks and duties necessary to support the Billing Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with customer service team.