Guest Services Agent

For 10 years and counting, we’ve been creating an exceptional experience for our guests. Distinctive and joyful, we provide a soulful getaway that’s just as much the reason for going on your trip as the destination. The Wydown Hotel is the brainchild and passion of owner-operator Mark Hoffmeister. Throughout Mark’s travels, he has gathered a collection that infuses The Wydown Hotel with personality. He connects with artisans who share a passion for what’s contemporary and organic, cool but lived-in. From furniture collaborations with David Masin, to the photography of Josh Lopez and artwork of Gary E. Blum, your home away from home is a tastefully curated and cozy environment without design rules. We like it and hope you do too.

Wydown Hotel in St. Helena California is seeking to add a Front Desk Associate to our team. The Front Desk Associate is responsible for delivering impeccable guest service to both prospective and current hotel guests. As the first point of contact for many hotel guests, the Front Desk Associate must be confident and fluent in all aspects of hospitality. We are looking for a Front Desk Associate with previous hospitality experience, preferably hotel front desk experience. The ability to cohesively work within a team is a must. The Front Desk Associate position must be flexible and willing to work weekends and/or holidays.

QUALIFICATIONS

Checking in and out of guests; reserving future guests via phone or in-person and inputting the information into our reservation system in an accurate manner; safely handle sensitive guest information throughout the entire reservation process, culminating in a prompt and correct final billing; work directly with housekeeping to ensure rooms are clean, inspected and ready for new/returning guests,; fulfilling guest requests as they arise; reporting of hotel activity to incoming co-workers; assist guests with reservations at wineries, restaurants, etc. Knowledge of Napa Valley is essential. Maintain a clean and hygienic appearance each and every day, while adhering to the dress code; adhere to all responsibilities set forth in our employee manual.

TO APPLY PLEASE SENT RESUME TO:
work@wydownhotel.com